Technology Training

Digital Dealer - Technology Training By Sandi Jerome There are four primary learning styles: visual, auditory, read-write, and kinesthetic.  A visual learner typically is a fast-talker who likes to interrupt and needs to see things visually – or hear things that brings up a visual image.  An example of this would be a sales manager.  This …

Getting More from your DMS DOC

Digital Dealer - Sandi Jerome “It can be frustrating to look at the expenses and deductions on your DOC because many of them don’t happen until the end of the month, but smaller variances will stand out on a daily basis.” The DOC – or Daily Operating Control is a DMS report that is rather …

Your DMS and Recalls

Digital Dealer-Sandi Jerome  “By completing the recall while the vehicle is still on the lot or in your shop means more profit.” Last year was a record year for recalls; over 50 million vehicles had recalls with over 900 different campaigns.  This was the third year in a row that recalls topped 50 million vehicles.  …

Technology and Office CRM

Digital Dealer –Sandi Jerome “How can you use training and technology to improve customer service in your accounting office?” According to Harvey Mackay, “Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.”  While almost every major U.S. airline has declared bankruptcy, Southwest Airlines has …

The Year End for your DMS

Digital Dealer Magazine - Sandi Jerome There is no reason why your office staff has to spend the first weeks or months of the year consumed with the year end or 13th month process. We spend the first part of every year consumed with the prior year.  There are the dreaded 13th month entries that …

What is an Open DMS?

Digital Dealer – Sandi Jerome “In real open source, you have the right to control your own destiny.” Linus Torvalds There has been a lot of discussion lately about whether or not a DMS is considered to be “open” or not.  To make the first clarification, there are a few types of “open” in our …

Your DMS and Technology Tasks

Digital Dealer - Sandi Jerome “How can I make sure everyone is doing their job?” I was once working late at night in the accounting office as a consultant on their DMS computer and needed a pen to write down an error message.  I opened one of the desk drawers and found a large stack …

Are you being Proactive with your DMS?

Digital Dealer – Sandi Jerome  “There are many ways your DMS can be proactive instead of reactive”   If you were standing in front of a house on fire and there was a hose and hydrant, everyone would say that the solution to the problem is to connect the hose and put out the fire.  What …

DMS Reports with Intelligence

Digital Dealer -  Sandi Jerome “Having to work a Heat Sheet daily instead of weekly or monthly to get your cash quicker is not productive.” John F. Kennedy once said, “I don't think the intelligence reports are all that hot. Some days I get more out of the New York Times.”  You might feel that way …

Does Toilet Paper have a Part Number? Purchasing

Recently at a seminar I was teaching, one of the attendees complained about the accounts payable system of the older legacy DMS system he had.  He said that when he orders non-part supplies like printer paper, toilet paper, pens, or light bulbs, there is no receiving process for those items.  Compare this to the process …