In a recent Automotive News article, Cox Automotive stated that dealerships use, on average, about seven systems to complete a sales transaction and 18 vendors to run the stores. When I started in this business at fourteen, we had no technology. I did the tedious work to update the parts inventory on 3x5 cards. I … Continue reading Too Many Choices
Digital Dealer - Technology Training By Sandi Jerome There are four primary learning styles: visual, auditory, read-write, and kinesthetic. A visual learner typically is a fast-talker who likes to interrupt and needs to see things visually – or hear things that brings up a visual image. An example of this would be a sales manager. This … Continue reading Technology Training
Digital Dealer - Sandi Jerome “It can be frustrating to look at the expenses and deductions on your DOC because many of them don’t happen until the end of the month, but smaller variances will stand out on a daily basis.” The DOC – or Daily Operating Control is a DMS report that is rather … Continue reading Getting More from your DMS DOC
Digital Dealer –Sandi Jerome “How can you use training and technology to improve customer service in your accounting office?” According to Harvey Mackay, “Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.” While almost every major U.S. airline has declared bankruptcy, Southwest Airlines has … Continue reading Technology and Office CRM
Digital Dealer – Sandi Jerome “In real open source, you have the right to control your own destiny.” Linus Torvalds There has been a lot of discussion lately about whether or not a DMS is considered to be “open” or not. To make the first clarification, there are a few types of “open” in our … Continue reading What is an Open DMS?
Digital Dealer – Sandi Jerome “Doesn’t it make more sense to treat repair orders like car deals and measure the gross profit per repair order" Management thinker Peter Drucker is often quoted as saying that "you can't manage what you can't measure." DMS systems are different than standard ERP or accounting software by the way … Continue reading Your DMS and Gross Profit Metrics
Digital Dealer - Sandi Jerome “Is your DMS system dooming you for disaster during an audit?” They say that the best description of a tax auditor is someone who arrives after the battle and shoots all the wounded. I’ve been through some rough tax audits for my clients, but the worse was after a controller quit. … Continue reading Is your DMS going Paperless?