Nobody goes to Work to do a Bad Job

I doubt if any of your employees look in the mirror each morning and say “I can’t wait to get to work and mess things up and then get yelled at.”  But it seems that our employees make so many mistakes.  They forget to tell a technician that a part has arrived and then a … Continue reading Nobody goes to Work to do a Bad Job

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Turning Technology into Profit

A client emailed me that he had started using a tool to email sales commissions to the managers and sales people.  He claimed, “This is an awesome tool!! It removes the tedious task of distributing commission calculations and ensures distribution is 100% accurate. I estimate it takes one and half minutes to email a commission … Continue reading Turning Technology into Profit

It Takes a Village to make a Great DMS!

Service Mark and Amy Abouzeid at Chico VW who recommended...recommendations! After visits with Mark at his lovely store in Northern California, I understood how important is was to show recommended service and make it easy for advisors to enter and see each time they write service.  He also wanted estimates stored with the VIN, so you'd … Continue reading It Takes a Village to make a Great DMS!