Digital Dealer-Sandi Jerome “By completing the recall while the vehicle is still on the lot or in your shop means more profit.” Last year was a record year for recalls; over 50 million vehicles had recalls with over 900 different campaigns. This was the third year in a row that recalls topped 50 million vehicles. … Continue reading Your DMS and Recalls
Digital Dealer –Sandi Jerome “How can you use training and technology to improve customer service in your accounting office?” According to Harvey Mackay, “Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.” While almost every major U.S. airline has declared bankruptcy, Southwest Airlines has … Continue reading Technology and Office CRM
Digital Dealer – Sandi Jerome “In real open source, you have the right to control your own destiny.” Linus Torvalds There has been a lot of discussion lately about whether or not a DMS is considered to be “open” or not. To make the first clarification, there are a few types of “open” in our … Continue reading What is an Open DMS?
Digital Dealer – Sandi Jerome “Doesn’t it make more sense to treat repair orders like car deals and measure the gross profit per repair order" Management thinker Peter Drucker is often quoted as saying that "you can't manage what you can't measure." DMS systems are different than standard ERP or accounting software by the way … Continue reading Your DMS and Gross Profit Metrics
Digital Dealer – Sandi Jerome “Office Managers and Controllers need to become part of the operational team and a true contributor to profit.” According to Warren Buffet, “Application and improvement of some modern accounting and financial techniques are fundamentally changing the company’s ability to make a profit.” Can you consider your DMS a modern accounting … Continue reading DMS and Profit Accounting
Digital Dealer – Sandi Jerome “There are many ways your DMS can be proactive instead of reactive” If you were standing in front of a house on fire and there was a hose and hydrant, everyone would say that the solution to the problem is to connect the hose and put out the fire. What … Continue reading Are you being Proactive with your DMS?
Digital Dealer – Sandi Jerome “If an integrator has access to the databases in your CRM or DMS, can they use that data to accumulate more customers and then resell them to other dealers?” A computer lets you make more mistakes faster than any invention in human history. During my years of consulting, I discovered … Continue reading Three Rules for Integration
I once worked at a Mack Truck dealership where buyers were encouraged order a “Gold Bulldog” Mack. A Mack truck with a gold-plated bulldog means that the entire truck is made of Mack components. According to my experts, having the strong Mack engine makes all the difference in the truck’s performance. The database is the … Continue reading What is under your hood?