In a recent Automotive News article, Cox Automotive stated that dealerships use, on average, about seven systems to complete a sales transaction and 18 vendors to run the stores. When I started in this business at fourteen, we had no technology. I did the tedious work to update the parts inventory on 3x5 cards. I … Continue reading Too Many Choices
Digital Dealer - Sandi Jerome “It can be frustrating to look at the expenses and deductions on your DOC because many of them don’t happen until the end of the month, but smaller variances will stand out on a daily basis.” The DOC – or Daily Operating Control is a DMS report that is rather … Continue reading Getting More from your DMS DOC
Digital Dealer –Sandi Jerome “How can you use training and technology to improve customer service in your accounting office?” According to Harvey Mackay, “Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.” While almost every major U.S. airline has declared bankruptcy, Southwest Airlines has … Continue reading Technology and Office CRM
Digital Dealer – Sandi Jerome “In real open source, you have the right to control your own destiny.” Linus Torvalds There has been a lot of discussion lately about whether or not a DMS is considered to be “open” or not. To make the first clarification, there are a few types of “open” in our … Continue reading What is an Open DMS?
Digital Dealer – Sandi Jerome “Doesn’t it make more sense to treat repair orders like car deals and measure the gross profit per repair order" Management thinker Peter Drucker is often quoted as saying that "you can't manage what you can't measure." DMS systems are different than standard ERP or accounting software by the way … Continue reading Your DMS and Gross Profit Metrics
Digital Dealer - Sandi Jerome “Is your DMS system dooming you for disaster during an audit?” They say that the best description of a tax auditor is someone who arrives after the battle and shoots all the wounded. I’ve been through some rough tax audits for my clients, but the worse was after a controller quit. … Continue reading Is your DMS going Paperless?
Digital Dealer – Sandi Jerome “Office Managers and Controllers need to become part of the operational team and a true contributor to profit.” According to Warren Buffet, “Application and improvement of some modern accounting and financial techniques are fundamentally changing the company’s ability to make a profit.” Can you consider your DMS a modern accounting … Continue reading DMS and Profit Accounting
Digital Dealer – Sandi Jerome “There are many ways your DMS can be proactive instead of reactive” If you were standing in front of a house on fire and there was a hose and hydrant, everyone would say that the solution to the problem is to connect the hose and put out the fire. What … Continue reading Are you being Proactive with your DMS?
Digital Dealer - Sandi Jerome “To improve is to change; to be perfect is to change often.” Winston Churchill I was recently asked if a dealership should upgrade their computers to Windows 10. When it comes to change, it is human nature to avoid change. But a stronger motivation is the offer from Microsoft to … Continue reading DMS Systems and Windows 10
Digital Dealer – Sandi Jerome “If an integrator has access to the databases in your CRM or DMS, can they use that data to accumulate more customers and then resell them to other dealers?” A computer lets you make more mistakes faster than any invention in human history. During my years of consulting, I discovered … Continue reading Three Rules for Integration