In a recent Automotive News article, Cox Automotive stated that dealerships use, on average, about seven systems to complete a sales transaction and 18 vendors to run the stores. When I started in this business at fourteen, we had no technology. I did the tedious work to update the parts inventory on 3x5 cards. I … Continue reading Too Many Choices
Digital Dealer - Sandi Jerome “It can be frustrating to look at the expenses and deductions on your DOC because many of them don’t happen until the end of the month, but smaller variances will stand out on a daily basis.” The DOC – or Daily Operating Control is a DMS report that is rather … Continue reading Getting More from your DMS DOC
Digital Dealer –Sandi Jerome “How can you use training and technology to improve customer service in your accounting office?” According to Harvey Mackay, “Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.” While almost every major U.S. airline has declared bankruptcy, Southwest Airlines has … Continue reading Technology and Office CRM
Digital Dealer Magazine - Sandi Jerome There is no reason why your office staff has to spend the first weeks or months of the year consumed with the year end or 13th month process. We spend the first part of every year consumed with the prior year. There are the dreaded 13th month entries that … Continue reading The Year End for your DMS
Digital Dealer - Sandi Jerome “Is your DMS system dooming you for disaster during an audit?” They say that the best description of a tax auditor is someone who arrives after the battle and shoots all the wounded. I’ve been through some rough tax audits for my clients, but the worse was after a controller quit. … Continue reading Is your DMS going Paperless?
Digital Dealer - Sandi Jerome “The younger generation of users demands modern applications…” A political platform is like the 2nd verse of the Star Spangled Banner; everyone knows it's there, but nobody knows the words. We could say the same for DMS technology. What is your DMS’s platform? Dealers are often kept in the dark … Continue reading DMS Technology – What is your Platform?
Digital Dealer – Sandi Jerome “There are many ways your DMS can be proactive instead of reactive” If you were standing in front of a house on fire and there was a hose and hydrant, everyone would say that the solution to the problem is to connect the hose and put out the fire. What … Continue reading Are you being Proactive with your DMS?
Digital Dealer - Sandi Jerome “No matter what DMS you have, it is a complicated beast. " Why spend thousands trying to get a new customer instead of retaining the ones you already have? This is the reasoning behind CRM and Equity Mining software. You could apply the same logic to your technology expense. Typically a … Continue reading Your DMS and Data Diets
Digital Dealer - Sandi Jerome “To improve is to change; to be perfect is to change often.” Winston Churchill I was recently asked if a dealership should upgrade their computers to Windows 10. When it comes to change, it is human nature to avoid change. But a stronger motivation is the offer from Microsoft to … Continue reading DMS Systems and Windows 10
Digital Dealer - Sandi Jerome “Having to work a Heat Sheet daily instead of weekly or monthly to get your cash quicker is not productive.” John F. Kennedy once said, “I don't think the intelligence reports are all that hot. Some days I get more out of the New York Times.” You might feel that way … Continue reading DMS Reports with Intelligence