Getting More from your DMS DOC

Digital Dealer - Sandi Jerome “It can be frustrating to look at the expenses and deductions on your DOC because many of them don’t happen until the end of the month, but smaller variances will stand out on a daily basis.” The DOC – or Daily Operating Control is a DMS report that is rather … Continue reading Getting More from your DMS DOC

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Your DMS and Recalls

Digital Dealer-Sandi Jerome  “By completing the recall while the vehicle is still on the lot or in your shop means more profit.” Last year was a record year for recalls; over 50 million vehicles had recalls with over 900 different campaigns.  This was the third year in a row that recalls topped 50 million vehicles.  … Continue reading Your DMS and Recalls

Technology and Office CRM

Digital Dealer –Sandi Jerome “How can you use training and technology to improve customer service in your accounting office?” According to Harvey Mackay, “Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.”  While almost every major U.S. airline has declared bankruptcy, Southwest Airlines has … Continue reading Technology and Office CRM

The Year End for your DMS

Digital Dealer Magazine - Sandi Jerome There is no reason why your office staff has to spend the first weeks or months of the year consumed with the year end or 13th month process. We spend the first part of every year consumed with the prior year.  There are the dreaded 13th month entries that … Continue reading The Year End for your DMS

Are you being Proactive with your DMS?

Digital Dealer – Sandi Jerome  “There are many ways your DMS can be proactive instead of reactive”   If you were standing in front of a house on fire and there was a hose and hydrant, everyone would say that the solution to the problem is to connect the hose and put out the fire.  What … Continue reading Are you being Proactive with your DMS?

What is Web-Based Technology?

As children we all played the game of “grapevine” where one person whispers a message to another, which is passed through a line of people until the last player announces the message to the entire group. A message that starts out as “Tom went to the store to buy apples” can end up as “Pump … Continue reading What is Web-Based Technology?