Technology and Office CRM

Digital Dealer –Sandi Jerome “How can you use training and technology to improve customer service in your accounting office?” According to Harvey Mackay, “Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.”  While almost every major U.S. airline has declared bankruptcy, Southwest Airlines has … Continue reading Technology and Office CRM

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The Year End for your DMS

Digital Dealer Magazine - Sandi Jerome There is no reason why your office staff has to spend the first weeks or months of the year consumed with the year end or 13th month process. We spend the first part of every year consumed with the prior year.  There are the dreaded 13th month entries that … Continue reading The Year End for your DMS

What is an Open DMS?

Digital Dealer – Sandi Jerome “In real open source, you have the right to control your own destiny.” Linus Torvalds There has been a lot of discussion lately about whether or not a DMS is considered to be “open” or not.  To make the first clarification, there are a few types of “open” in our … Continue reading What is an Open DMS?

Your DMS and Gross Profit Metrics

Digital Dealer – Sandi Jerome “Doesn’t it make more sense to treat repair orders like car deals and measure the gross profit per repair order" Management thinker Peter Drucker is often quoted as saying that "you can't manage what you can't measure."  DMS systems are different than standard ERP or accounting software by the way … Continue reading Your DMS and Gross Profit Metrics

DMS, CRM and Closing Ratios

Digital Dealer -  Sandi Jerome “What is your closing ratio and the real cost of lost sales?” According to successful businessman, Fred DeLuca, “Profit or perish... There are only two ways to make money: increase sales and decrease costs.” In the car business, we all know what it means to increase sales; but decreasing costs can … Continue reading DMS, CRM and Closing Ratios

Is your DMS going Paperless?

Digital Dealer - Sandi Jerome “Is your DMS system dooming you for disaster during an audit?” They say that the best description of a tax auditor is someone who arrives after the battle and shoots all the wounded.  I’ve been through some rough tax audits for my clients, but the worse was after a controller quit.  … Continue reading Is your DMS going Paperless?

Your DMS and Technology Tasks

Digital Dealer - Sandi Jerome “How can I make sure everyone is doing their job?” I was once working late at night in the accounting office as a consultant on their DMS computer and needed a pen to write down an error message.  I opened one of the desk drawers and found a large stack … Continue reading Your DMS and Technology Tasks