Your DMS and Recalls

Digital Dealer-Sandi Jerome  “By completing the recall while the vehicle is still on the lot or in your shop means more profit.” Last year was a record year for recalls; over 50 million vehicles had recalls with over 900 different campaigns.  This was the third year in a row that recalls topped 50 million vehicles.  … Continue reading Your DMS and Recalls

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What to do if Your DMS is Sold

Digital Dealer -  Sandi Jerome  “You need a backup DMS selected years before you might be forced into a difficult contract at the last moment.” Chinese philosopher Lao Tzu said, “If you do not change direction, you may end up where you are heading.”  For many dealerships on the Auto/Mate DMS, they are heading towards being … Continue reading What to do if Your DMS is Sold

Information Hiding in your DMS

Digital Dealer- Sandi Jerome  “During the past few years, dealerships have purchased billions of dollars in technology, but are you getting the information you need?” Peter Drucker once said, “We’ve spent the last 30 years focusing on the T in IT, and we’ll spend the next 30 years focusing on the I.”  Information gives us the … Continue reading Information Hiding in your DMS

Technology and Office CRM

Digital Dealer –Sandi Jerome “How can you use training and technology to improve customer service in your accounting office?” According to Harvey Mackay, “Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.”  While almost every major U.S. airline has declared bankruptcy, Southwest Airlines has … Continue reading Technology and Office CRM

The Year End for your DMS

Digital Dealer Magazine - Sandi Jerome There is no reason why your office staff has to spend the first weeks or months of the year consumed with the year end or 13th month process. We spend the first part of every year consumed with the prior year.  There are the dreaded 13th month entries that … Continue reading The Year End for your DMS