by Sandi Jerome "Do your employees use the DMS as an excuse of why things don’t get done or a disappointing month?” There is a saying, “Programmers get rich easily; one writes a virus, the other writes an anti-virus.” Over the past decades some DMS companies got rich because one DMS was sold and another … Continue reading Jumping Ship – DMS Changes
Digital Dealer - Sandi Jerome “One of the biggest data extractions is to the factory each night” At the last Digital Dealer Conference, speaker Jim Ziegler told a packed crowd the 20 things he’d do if he bought your dealership. According to Ziegler, “I am going to cut off all companies that are lifting customer data … Continue reading Cutting off the Data
Digital Dealer- Sandi Jerome “During the past few years, dealerships have purchased billions of dollars in technology, but are you getting the information you need?” Peter Drucker once said, “We’ve spent the last 30 years focusing on the T in IT, and we’ll spend the next 30 years focusing on the I.” Information gives us the … Continue reading Information Hiding in your DMS
Digital Dealer –Sandi Jerome “How can you use training and technology to improve customer service in your accounting office?” According to Harvey Mackay, “Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.” While almost every major U.S. airline has declared bankruptcy, Southwest Airlines has … Continue reading Technology and Office CRM
Digital Dealer Magazine - Sandi Jerome There is no reason why your office staff has to spend the first weeks or months of the year consumed with the year end or 13th month process. We spend the first part of every year consumed with the prior year. There are the dreaded 13th month entries that … Continue reading The Year End for your DMS
Digital Dealer – Sandi Jerome “In real open source, you have the right to control your own destiny.” Linus Torvalds There has been a lot of discussion lately about whether or not a DMS is considered to be “open” or not. To make the first clarification, there are a few types of “open” in our … Continue reading What is an Open DMS?
Digital Dealer – Sandi Jerome “Doesn’t it make more sense to treat repair orders like car deals and measure the gross profit per repair order" Management thinker Peter Drucker is often quoted as saying that "you can't manage what you can't measure." DMS systems are different than standard ERP or accounting software by the way … Continue reading Your DMS and Gross Profit Metrics